‘I have established and lead a highly motivated innovation team, which contributes to professional satisfaction and the retention of our best and brightest.’ Lucinda Mills
Lucinda Mills is a partner in Camerons, an accountancy business that provides tax, audit and advisory services primarily to small, medium and family-owned businesses. Camerons employs 65 staff in offices in Launceston, Scottsdale, Ulverstone and Devonport and mobile services to King Island, St Helens, Hobart and Swansea. Staff had identified that quality and consistency of practice between teams was an issue that impacted morale, customer service and cost-efficient service delivery. Lucinda led the development of a firm-wide database of standard work instructions, templates and quality controls for accounting services typically required by clients. The resource enables any staff member to complete projects accurately, efficiently and to the standard expected. Lucinda says the innovation has seen significant improvement in the accuracy and consistency of work produced between individual staff, teams and branches. It enables job-sharing between offices, which has improved efficiency, allowing staff to work flexible hours without compromising the timely completion of projects.