Commonwealth Bank Business Owner Award
D & C Snare Pty Ltd, Western Junction
“Happy and contented staff is my number one priority, because without them our targets will not be met and I won't have a business.” – Carolyn Snare.
Carolyn Snare and husband David became the first out-sourced ground handlers for a major domestic airline when they landed a contract with Ansett subsidiary Kendell Airlines in 1999. The deal was marred by union unrest, and the business closed in 2001 when Ansett collapsed. Undeterred, Carolyn contacted Virgin Blue, and within six weeks had a new business up and running. D & C Snare provides baggage and freight handling around the clock for airlines at Launceston Airport. It also handles passenger check-in, boarding, customer inquiries and aircraft cleaning. Despite David’s airline background, it was Carolyn who wanted to pursue the ground handling business. She has embraced the challenges of working in a highly regulated environment, building a high-performing team of 27 employees through open communication, regular training and development, and staying ahead of industry trends. Carolyn is now shaping the customer service team to better support the growing number of business travellers using Launceston airport.